Other questions
How can I subscribe/unsubscribe to your Newsletter/ SMS?
Subscribe/ unsubscribe Newsletter:. You can sign up for our newsletter to get early access to new arrivals, sales, events. To subscribe, please click the “SUBSCRIBE” menu in the footer and enter your email address. If you wish to unsubscribe, you can
What emails should I expect after placing an order?
Order confirmation email:. After you have placed an order, an order confirmation email will be sent to the customer, which includes the summary, the general terms, conditions and the invoice for the order. Please note: This order confirmation does no
What should I do if I haven't received or deleted my order or shipping confirmation email?
If you need your order or shipping confirmation email again, please contact us by email at [email protected] and our customer service team will resend your requested information.
I can’t find/download my invoice
You have received an order confirmation email from us after placing your order. In the email, you can download the invoice for your order as a PDF. If you can’t download your invoice, please contact customer service at [email protected].
Is shopping on gobicashmere.com safe?
We use Shopify payment with integrated 3D Secure checkout. 3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain
What to do if the website does not work properly?
If you are experiencing problems with our website, please try clearing your browser’s cookies and cache. For example, you can click here for instructions on how to clear cookies and cache in Google Chrome. Alternatively, please try using a private br
I cannot place an order
If you are unable to proceed to checkout, these products may be sold out. Therefore, please remove all products from your shopping cart and try again to add the goods to the cart. Please make sure the discount code isn’t expired. If you are having pr