Orders

Learn how to place, track and return your orders at GOBI Cashmere!

Articles

What emails should I expect after placing an order?

After you have placed an order, an order confirmation email will be sent to the customer, which includes the summary, the general terms, conditions and the invoice for the order.Once the order is processed, a shipping confirmation email with a tracki

I cannot place an order

Please make sure the products in your shopping bag are still available and the discount code isn’t expired. Furthermore, we recommend that you clear your browser's cache and cookies, and try again. If these methods do not resolve the issue, please co

How do I use a discount code?

You can apply your discount code during the checkout.If the discount code is not working, please make sure that you have entered the code correctly and that the discount code is not expired. If the code is still active and you are unable to apply it

How do I place an order?

Step 1: Select an item from anywhere on the site, choose a colour, size, alteration preferences, and quantity, and then add it to your shopping cart.Step 2: When you’re ready to complete your order, click the “Check Out” button in your cart. You’ll b

How can I cancel my order?

Please contact our customer support to cancel your order and please note that once the order is fulfilled and dispatched we are unable to cancel the order. Otherwise, you can refuse the delivery or return the order with help of our return portal aft

Duplicated orders

Please contact our customer support to cancel your order and please note that once the order is fulfilled and dispatched we are unable to cancel the order. However, you can refuse the delivery or return the order with help of our return portal after

Can I modify/change my order after it has been placed?

It is possible to cancel the order before it is fulfilled so that you can place a new order. But unfortunately, we are not able to modify an order once it is placed.Therefore, we kindly ask you to contact us immediately if you want to cancel your ord

What should I do if I haven't received or deleted my order or shipping confirmation email?

If you need your order or shipping confirmation email again, please contact us at [email protected] and our customer service team will resend your requested information.

Which payment methods do you accept?

We offer the following methods of payment on our website:VISAMasterCardAmerican ExpressPayPal Apple PayGoogle PayShop PayWe use Shopify as a payment gateway and which means we automatically use a 3D Secure checkout flow. 3D Secure is an additional se

Are the prices the same online and in store?

Please note that discounts and promotions may vary at online and physical stores. If an item is on sale both online and in physical stores, this information will be indicated. We are unable to always guarantee the same prices will be available both o