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support-2@gobicashmere.com
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Monday - Friday 08:00 AM - 05:00 PM (PST)

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Return Portal

Rewards Program

Cashmere Care

Return to Main Website

GOBI Cashmere US

<p data-pm-slice="1 1 []" id="isPasted">You can log back into our return portal and download the return label if you did not receive it by email.</p><p>US return portal:<a data-fr-linked="true" href="https://gobicashmereus.returnscenter.com/" id="isPasted">https://gobicashmereus.returnscenter.com/</a></p>

You can log back into our return portal and download the return label if you did not receive it by email. US return portal:https://gobicashmereus.returnscenter.com/

I haven’t received the return label

Orders

Return & Refunds

Where can I find out more about GOBI Cashmere?

What brands does GOBI have?

GOBI Cashmere terms & conditions

What is Mongolian cashmere?

Where can I buy GOBI Cashmere products?

Why is the cashmere better than other fabrics?

Product sustainability

Is your cashmere ethically sourced?

About us

How do I place an order?

How can I cancel my order?

Can I modify/change my order after it has been placed?

Duplicated orders

What countries does GOBI Cashmere deliver to?

Delivery timings, methods and costs

What documents will be included in the shipment?

Do I need to pay taxes and customs charges?

Is multiple address delivery possible?

Can I change the delivery address?

Where is my order?

What should I do if my order has not been delivered?

Lost, Damaged or Incorrect Items

Delivery

Return Policy

What is the Gift/Bundle/BOGO return policy?

Why is there no free return?

How can I use the return portal?

I cannot create a return label using your portal

Do you have an exchange service?

Do you book a home collection for returns?

Prices & Expenses

How will I know you have refunded me?

My refund was incomplete

Holiday Returns

My return period is exceeded

International Returns

My return is lost

Which payment methods do you accept?

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

Why are your prices increased?

Do you offer price adjustments?

Reward program - How can I use loyalty points?

Reward program -How does the friend referral for rewards program work?

Reward program - How can I earn points for reviews?

Why was a gift/bundle item not included in the shipment?

Do you have a gift wrap service?

What is your gift policy?

Payment/price, promos/gift/discount/ loyalty points

How can I subscribe/unsubscribe to your Newsletter/ SMS?

What emails should I expect after placing an order?

What should I do if I haven't received or deleted my order or shipping confirmation email?

I can’t find/download my invoice

Is shopping on gobicashmere.com safe?

What to do if the website does not work properly?

I cannot place an order

How to sign up on your website?

I can't log in to my account

Sizing guide

What is Pantone colour system?

What are organic colours?

What materials are used to make your products?

What materials are used to make your sneakers?

About ply and gauge (gg)

Certification - OEKO-TEX STANDARD 100 for 100% cashmere yarns

Certification - OEKO-TEX Standard 100 Certificate for textile articles

When will you restock your products? How do I know if the item is in stock?

I want to complaint about a faulty product

Can cashmere get static?

Why is cashmere itchy and doesn’t feel soft?

Storing

Washing

About pilling

Ironing

Cashmere Sneakers

Cashmere smell

My cashmere lost form/shrunk/is baggy

Cashmere socks have holes

Cashmere infested with moths

Sewn, knitted, woven

Product

GOBI REBRANDING SYMBOL

Our new brand colors

I haven’t received the return labelUpdated a month ago