Return Policy
Return Policy. Please read our return policy.
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Return & Refunds
Learn more about our return process and policy!
What is the Gift/Bundle/BOGO return policy?
Gift/Bundle/BOGO/2+1 with Purchase. If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return. If you are returning one of the paid items from a "2+1" promotion, the free item may need to be returned
Why is there no free return?
In order to make ordering and returns processes as sustainable as possible, we unfortunately don’t have free returns. This is because every parcel also has a considerable impact on transport, the environment and the climate. All transport routes leav
How can I use the return portal?
Return Instruction. 1. Visit our return portal: https://gobicashmereus.returnscenter.com/. 2. Put in your order number and the email address you used to place the order. 3. Select which product(s) you want to return and the reason for the re
I cannot create a return label using your portal
Please make sure that you use the e-mail address you used to place the order with us and the order number you received from us. You will find this number in the confirmation emails. If you are unable to create a return label via the return portal, pl
I haven’t received the return label
You can log back into our return portal and download the return label if you did not receive it by email. US return portal:https://gobicashmereus.returnscenter.com/
Do you have an exchange service?
Please read our return policy.
Do you book a home collection for returns?
Unfortunately, we are not able to arrange a return package pickup.
Prices & Expenses
The payment amount will reflect the price stated at the time of purchase on our websiteThe prices quoted are final prices and the respectively sales taxes will be added at the end of each purchase.Order fulfilment will start once the payment has been
How will I know you have refunded me?
Upon receipt of the return, it will be inspected;. If approved for a refund, the amount paid (including tax) will be credited to the customer’s original form of payment within 3-5 business days; timing may vary based on the customer’s financial insti
My refund was incomplete
Please note the following:. - Whether your order has a gift/ bundle/ "BOGO" promotion and whether you have returned it. In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gi
Holiday Returns
Items received between 11/01 (November 1st) and 12/23 (December 23rd) may be returned until 01/15 following year, subject to our other return guidelines.
My return period is exceeded
Eligible returns initiated within 30 days of the customer’s receipt of the order may be returned for refund, exchange, or store credit. Eligible returns initiated after 30 days of the customer’s receipt of the order may be returned but not refunded;
International Returns
For all international orders, GOBI cashmere is unable to provide return labels, however, if customers send the item back to our following address, we can process the exchange, refund or the store credit requests accordingly.
My return is lost
If your return shipment is lost, here’s what you can do step by step:. Check the tracking number. Track and confirm the latest status of your return. Sometimes parcels are delayed but still in transit. Contact FedEx directly. If the tracking hasn’t u