Return & Refunds
Learn more about our return process and policy!
Return Policy
Return Policy. If your return is approved for a refund, you will be notified, and the amount paid, including applicable taxes, will be credited to your original form of payment. The time it takes for the refund to appear in your account may vary depe
What is the Gift/Bundle/BOGO return policy?
If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return. If the gift/bundle/BOGO is not returned, the retail value of the gift item may be deducted from the return amount. In case of a (partial) re
How can I use the return portal?
Please read our return policy.
I cannot create a return label using your portal
Please make sure to use the email address you used to place your order and the order number provided in your order confirmation email. If you are unable to create a return label through the return portal, please contact our Customer Service team at s
I haven’t received the return label
You can log back into our return portal and download the return label if you did not receive it by email. US return portal:https://gobicashmereus.returnscenter.com/
Do you have an exchange service?
For online orders within the United States, we offer one-time free return or one-time free exchange per order. Any additional returns or exchanges may be subject to applicable fees. Please read our return policy.
Do you book a home collection for returns?
Unfortunately, we are not able to arrange a return package pickup.
How long does it take until I receive my refund?
For online orders within the United States, we offer one free return or one free exchange per order. Any additional returns or exchanges may be subject to applicable fees. Once we receive your return, the item will be inspected. If the return is appr
How will I know you have refunded me?
Upon receipt of the return, it will be inspected;. If the return is approved for a refund, the amount paid, including applicable taxes, will be credited to your original form of payment within up to 10 business days. Please note that the exact timing
My refund was incomplete
Please note the following:. - Whether your order has a gift/ bundle/ "BOGO" promotion and whether you have returned it. In case of a (partial) return, the retail value of the gift will be automatically deducted if the minimum purchase value of the gi
Holiday Returns
Items received between 11/01 (November 1st) and 12/23 (December 23rd) may be returned until 01/15 following year, subject to our other return guidelines.
My return period is exceeded
Eligible returns initiated within 30 days of the customer’s receipt of the order may be returned for refund, exchange, or store credit. Eligible returns initiated after 30 days of the customer’s receipt of the order may be returned but not refunded;
My return is lost
If your return shipment is lost, here’s what you can do step by step:. Check the tracking number. Track and confirm the latest status of your return. Sometimes parcels are delayed but still in transit. Contact FedEx directly. If the tracking hasn’t u