My return is lostUpdated 9 hours ago

If your return shipment is lost, here’s what you can do step by step:

1. Check the tracking number

   • Track and confirm the latest status of your return.

   • Sometimes parcels are delayed but still in transit.

2. Contact FedEx directly

   • If the tracking hasn’t updated for several days or shows “lost,” contact FedEx customer service with your tracking number.

   • Ask them to open a trace / investigation on the missing package.

3. Inform us

   • Email us at [email protected] with your order number and tracking number.

4. Provide documentation

   • Save your shipment receipt, return label, and any FedEx messages.

   • We need a proof that you handed the package to FedEx (drop-off receipt or pick-up confirmation).

5. Resolution process

   • If FedEx confirms the package is lost, the retailer will typically issue you a refund or replacement, depending on their return policy.

   • FedEx will then compensate the shipper, not you directly.