Return ProcessUpdated 2 years ago
- Visit our return portal: http://gobicashmereus.returnscenter.com
- Put in your order number and the email address you’ve used
- Select which product(s) you want to return and the reason for the return
- Select whether you want to exchange a product, a store credit or for a money refund (*restrictions apply).
- Please make sure to cover the original box (Priority Class) with a plain paper or to use any other box/envelope if the return label has been generated with First Class Label
- If approved for an exchange, the replacement product will be shipped within 1-2 business days
- If approved for a refund, the amount will be debited from us on the same business day and will be credited to the customer’s account within 3-5 business days (different bank institutions may vary).