What should I do if my order has not been delivered?Updated 10 hours ago

If the delivery is taking longer than the maximum delivery period or if the tracking information shows that your parcel was delivered but you have not received it, please contact our Customer Service team at [email protected].

In case of a lost parcel, GOBI Cashmere will conduct an investigation process with FedEx and USPS. Please contact our customer service team within 5 days. 

We will contact the responsible carrier and submit a formal investigation request regarding the shipment. 

If the claim is later than the given time, we are unable to claim the investigation.