What should I do if my order has not been delivered?Updated 15 days ago

If your delivery is taking longer than the maximum estimated delivery time, or if the tracking information shows that your parcel has been delivered but you have not received it, please contact our Customer Service team at [email protected].

In the case of a lost parcel, GOBI Cashmere will initiate an investigation with the responsible carrier, such as FedEx or USPS. Please contact our Customer Service team within 5 days of the expected delivery date or the date the parcel was marked as delivered.

We will contact the responsible carrier and submit a formal investigation request regarding the shipment.

Please note that if you contact us after the applicable claim period has expired, we may be unable to initiate an investigation with the carrier.