GOBI accepts the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and other available payment options. The available payment methods vary by country and will be displayed at checkout. We use Shop

GOBI accepts the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and other available payment options.The available payment methods vary by country and will be displayed at checkout.We use Shopify Payments with an integrated 3D Secure checkout. 3D Secure provides an additional layer of security for online credit and debit card transactions. It adds an authentication step to verify the cardholder, which may redirect you to your card issuer&#x2019;s website before returning you to the online store to complete your payment.

Which payment methods do you accept?

We activated dynamic prices including taxes of Shopify. In countries or regions, such as the USA, shoppers expect taxes to be excluded from online shop prices and added at checkout, if applicable. When buying internationally, the Dynamic tax-inclusiv

We activated dynamic prices including taxes of Shopify.In countries or regions, such as the USA, shoppers expect taxes to be excluded from online shop prices and added at checkout, if applicable. When buying internationally, the Dynamic tax-inclusive pricing option provides the possibility to automatically include or exclude taxes in product prices based on the buyer&apos;s region.Please read&#xA0;<a href="https://help.shopify.com/en/manual/markets/pricing/dynamic-tax-inclusive-pricing#:~:text=Dynamic%20tax%2Dinclusive%20pricing%20solves,region%20when%20you%20sell%20internationally" target="_blank">here</a>&#xA0;more.

Why the price changes at the check-out? Tax added price/ dynamic prices including taxes

We totally understand your concern about the price increase and kindly seek your attention to our statement. Our goal is to continue to provide you with the most authentic cashmere products, and to run our logistical procedures as efficiently and eco

We totally understand your concern about the price increase and kindly seek your attention to our statement.Our goal is to continue to provide you with the most authentic cashmere products, and to run our logistical procedures as efficiently and economically as possible.Due to external market factors such as energy price increases, we have to react and are forced to reflect significant cost increases in our prices.

Why are your prices increased?

Unfortunately, we don't offer price adjustments. At the end of GOBI’s promotions or sales offers, any following offers may hold the same or similar sales amount or offered products. In addition, each can have a varying duration date with a differing

Unfortunately, we don&apos;t offer price adjustments.&#xA0;&#xA0;At the end of GOBI&#x2019;s promotions or sales offers, any following offers may hold the same or similar sales amount or offered products. In addition, each can have a varying duration date with a differing sales concept. Certain promotions may not be used in the same order. Please contact us at <a href="mailto:support-2@gobicashmere.com">support-2@gobicashmere.com</a> <a href="https://gobicashmereus.gorgias.help/en-US" rel="noopener noreferrer" id="isPasted"></a>&#x202F;for more information.&#xA0;Please read our&#xA0;<a href="https://www.gobicashmere.com/us/pages/shipping-policy/">policy</a>.&#xA0;

Do you offer price adjustments?

For more details, visit our Loyalty Rewards Page.

<h5 id="isPasted">Loyalty Credit Policy</h5><ul><li>Auto-Apply &amp; Account Required: Converted credits apply automatically at checkout when signed in. Credits cannot be used on guest checkouts.</li><li>$200 Minimum Spend: Your cart must reach $200 (before taxes and shipping) to qualify. Sale items count toward reaching this threshold.</li><li>Usage Limit: Credits can cover up to 30% of eligible items. Any remaining balance stays in your account.</li><li>Exclusions: Credits apply only to full-price items and cannot be used on sale items or gift cards.</li><li>Combining Offers: Credits cannot be combined with other promo codes or discounts, except for free shipping offers.</li></ul>For more details, visit our <a href="https://us.gobicashmere.com/apps/loyalty" style=" text-decoration: underline;">Loyalty Rewards Page</a>.

Reward program - How can I use loyalty points?

<div data-block="true" data-editor="4e1vm" data-offset-key="90dq4-0-0" id="isPasted"><div data-block="true" data-editor="en26s" data-offset-key="7ads-0-0" id="isPasted"><div data-offset-key="7ads-0-0">WAYS TO EARN</div></div><div data-block="true" data-editor="en26s" data-offset-key="6mqg5-0-0"><div data-offset-key="6mqg5-0-0">Earn 1 point for every $1 spent</div></div><div data-block="true" data-editor="en26s" data-offset-key="cpp5t-0-0"><div data-offset-key="cpp5t-0-0">Spending is not the only way to build your balance. You can also earn points through the actions below:</div></div><div data-block="true" data-editor="en26s" data-offset-key="4pph4-0-0"><div data-offset-key="4pph4-0-0">Join the programme: 50 pts One-time welcome bonus</div></div><div data-block="true" data-editor="en26s" data-offset-key="615jn-0-0"><div data-offset-key="615jn-0-0">Write a verified review: 100 pts Per review submitted</div></div><div data-block="true" data-editor="en26s" data-offset-key="c0mnc-0-0"><div data-offset-key="c0mnc-0-0">Subscribe to our newsletter: 100 pts Valid for 29 days</div></div><div data-block="true" data-editor="en26s" data-offset-key="f0vb4-0-0"><div data-offset-key="f0vb4-0-0">Follow us on social: 50 pts Per channel followed</div>For more details, visit our <a href="https://us.gobicashmere.com/apps/loyalty" style=" text-decoration: underline;" id="isPasted">Loyalty Rewards Page</a>.</div></div><div data-block="true" data-editor="4e1vm" data-offset-key="9kkaj-0-0"> </div>

Reward program - How can I earn points for reviews?

To receive a gift/additional BOGO (Buy 1, Get 1 Free) and bundle item, the customer should add it to the basket with the selected item, otherwise, the gift/additional BOGO and bundle item will not be shipped together. GOBI has no authority to ship th

<span style="font-size: 15px; font-family: Arial, sans-serif; color: rgb(34, 34, 34); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">To receive a gift/additional BOGO (Buy 1, Get 1 Free) and bundle item, the customer should add it to the basket with the selected item, otherwise, the gift/additional BOGO and bundle item will not be shipped together. GOBI has no authority to ship the item/additional BOGO and bundle item, which was not on the final placed order.<span style="font-size: 15px; font-family: Arial, sans-serif; color: rgb(34, 34, 34); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Please read our&#xA0;<span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><a href="https://www.gobicashmere.com/us/pages/shipping-policy/">gift policy</a><span style="font-size: 15px; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">.

Why was a gift/bundle item not included in the shipment?

Unfortunately, we do not offer a gift-wrapping service. Please note, our orders are processed by our 3PL-Partner, and the return form and delivery note/invoice are shipped in the parcel.

<span style="font-size: 15px; font-family: Arial, sans-serif; color: rgb(34, 34, 34); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Unfortunately, we do not offer a gift-wrapping service.<span style="font-size: 15px; font-family: Arial, sans-serif; color: rgb(34, 34, 34); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Please note, our orders are processed by our 3PL-Partner, and the return form and delivery note/invoice are shipped in the parcel.

Do you have a gift wrap service?

https://www.gobicashmere.com/us/pages/return-policy/ https://www.gobicashmere.com/us/pages/shipping-policy/

<h5 id="isPasted">Gift/Bundle/BOGO with Purchase</h5><ul><li>The gift card is valid only on us.gobicashmere.com. The card expires 12 months after the date of purchase. This card cannot be returned, refunded, or redeemed for cash.</li><li>Promotional codes are valid only for orders with a minimum purchase amount of $200 (before shipping fees, taxes, and other applicable charges). They are not valid on gift cards, previous purchases, Buy-One-Get-One offers, $99 Hat &amp; Sweater Set, gift boxes, or new collection items.</li><li>To receive a gift/additional BOGO and bundle item, the customer should add it to the basket with the selected item.</li><li>When placing an order using the BOGO promotion, please note that the order will be charged by the higher-valued product and the lower-valued product will be considered free.</li><li>If you are returning an order that includes a gift/bundle/BOGO please include the gift item with your return</li><li>If the gift/bundle/BOGO is not returned, the retail value of the gift item may be deducted from the return amount.</li><li>In case of a (partial) return of a BOGO order, the retail value of the BOGO will be automatically deducted with half the value from the actual paid product if the returning order contains only one product of BOGO.</li></ul>&#xA0;<a href="https://www.gobicashmere.com/us/pages/return-policy/">https://www.gobicashmere.com/us/pages/return-policy/</a> <a href="https://www.gobicashmere.com/us/pages/shipping-policy/">https://www.gobicashmere.com/us/pages/shipping-policy/</a>

What is your gift policy?

Reach out to us for more information at 
support-2@gobicashmere.com
Please note that due to the Holidays, there will be delays to replies and your inquiries.

Monday - Friday 08:00 AM - 05:00 PM (PST)

Leave us a review!

Return Portal

Rewards Program

Cashmere Care

Return to Main Website

GOBI Cashmere US

Payment/price, promos/gift/discount/ loyalty points

Orders

Where can I find out more about GOBI Cashmere?